Training and Custom Support

HomeTraining and Custom Support

Adopting any new system in your business workflow requires an initial investment in time that will benefit your business in the longer term. Our custom support service ensures that you receive the training and advice when you need it, tailored to your needs:

We can support you through:

  • Data import e.g. raw materials, toxicological, formulas
  • Modifications to the software (see below for further details)
  • Training

Technical Support

Technical support is free to all subscribers for problems and questions you may have for the following type of issues:

  • Bugs
  • Browser-related issues
  • Security
  • Advice on migration of your data
  • Upgrading, billing and payment

Online Training

Free online training is included in your basic plan subscription. Please check here for details. If you require additional online training in using cosmetri software, please use this page to purchase support hours, prior to scheduling your appointment.

Modification of Software

cosmetri GmbH provide cloud-hosted, software-as-a-service (SaaS). Your subscription includes regular releases to the software according to our planned upgrade path. Requests for modifications or new features outwith our upgrade path must be agreed by us and will be applied to the SaaS, available to all users. Agreed modifications are based upon a 50% discounted hourly rate of €45, instead of €90, exc. VAT. Please inquire for further details and to discuss your requirements.

Book Online Training

Choose from one of the available online training packages below to purchase your pre-paid training hours.

* Prices are shown exclusive of tax with VAT calculated based upon your location and VAT status. If chargeable, VAT will be levied at the German rate of 19% and added to your invoice.